BENCORP OCM has always respected our clients' rights to privacy by protecting your personal information. We comply with the National Privacy Principles.
Further information on the National Privacy Principles can be found at www.privacy.gov.au.
This Privacy Statement explains how we protect your privacy and:
How we collect personal information
BENCORP OCM collects most personal information directly from you or your conveyancer/solicitor at the time of settlement on behalf of its Owners corporation clients. As the manager of a we are required to maintain a register of the names and addresses of all owners.
BENCORP OCM requests and holds additional personal Information including: telephone numbers, email address and real estate managers. Additionally BENCORP OCM may request tenants to provide their name, telephone numbers and email address.
On occasions we may need to source personal information about you from a third party. We may also collect information about a person from publicly available sources such as land title registries.
Personal information requested by BENCORP OCM, other than the owner's name and address, does not have to be provided. However, without that information, we may not be able to provide an appropriate level of service.
We may provide personal information about you to third parties when we contract out certain business. These include among others maintenance-people and the like. We require that organisations outside BENCORP OCM who handle or obtain personal information as service providers to us acknowledge the confidentiality of this information, undertake to respect any individual's right to privacy and comply with the National Privacy Principles and this Privacy Statement. We also require that these organisations use this information only for our purposes and otherwise follow our reasonable directions with respect to this information.
We do not collect any sensitive information (information about a person's racial or ethnic origin, political persuasion, membership of any political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record or health information).
Under the Owners Corporations Act 2006, the owners corporation is required to keep the full name and address of each member. On request of a member, mortgagee or a representative of a lot, the records of the owners corporation (including name and address of members) must be made available for inspection at any reasonable time.
We will not disclose your personal information to third parties unless we are entitled or required to do so.
If you do not want us to use or disclose any personal information we hold about you in any of the ways described in this Privacy Statement, please advise the Privacy officer in writing at the address provided below.
SecurityBENCORP OCM takes all reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. We require all staff to maintain the confidentiality of client/customer information. We regard breaches of your privacy very seriously.
We hold personal information in a combination of secure computer storage facilities and paper based files and other records and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We use secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose.
You can help us to protect your privacy by contacting us immediately when you change contact details, such as address and telephone number.
Privacy ComplianceThis Privacy Statement is compliant with the Privacy Amendment (Private Sector) Act 2000. We shall periodically review our business practices with the objective of surpassing Australian privacy standards.
BENCORP OCM Pty Ltd accepts no responsibility for the veracity, integrity, currency or accuracy of information collected and subsequently stored and used by us for business purposes.
If we have accurate and up to date information about you we are able to provide good customer service. We do take reasonable steps to ensure that your personal information is up to date before we use or disclose it.
If you learn that the personal information we hold about you is inaccurate you should inform us. We will correct the information.
The Privacy Act is not intended to interfere with legal obligations to disclose information for law enforcement and regulatory purposes. Accordingly, we will cooperate with all law enforcement bodies in providing information when requested. Only information that is necessary will be disclosed.
Privacy Access and SupportTo make a request to access information we hold about you, please contact us in writing. We will require you to verify your identity and to specify what information you require.
Updates to this Privacy StatementOur Privacy Statement will be reviewed from time to time to take account of any new laws, technology, changes to our operations and practices and the changing business environment. If you are unsure as to whether you are reading the most current version, please contact us.
Address to Contact UsAny updates to incorrect information, concerns regarding breaches of your privacy and any general enquiries are to be made in writing and addressed to:
The Privacy Officer
BENCORP OCM Pty Ltd
P O Box 173
SOUTH YARRA VIC 3141
DISCLAIMERBENCORP OCM Pty Ltd and related entities, its Directors, and officers, employees, agents and entities responsible for the maintenance of the BENCORP OCM website, have taken all reasonable steps to guarantee that the information presented is correct. However, readers are advised to verify all relevant representations, statements and information contained in or linked to this website. No representation or warranties of any nature whatsoever are given intended or implied.